For nearly three years I’ve had hands-on with phone service from Internet-based (VoIP) phone provider PhonePower (in the US 1-888-60-POWER – 1-888-607-6937).  Now, with this daily experience, I am more convinced than ever of the excellence all around of their service. This is very good news!

If your provider is “the phone company,” one of the old names, such as AT&T or Verizon, and you are using a plain old phone plugged into a wall jack, the very idea of doing something different may be a scary proposition.  Many of you have had “phone company” reliable service forever, but you’ve been paying a hefty premium for the privilege. Times are changing! Choices are available that never before existed.  Principle among these newer choices is phone service that relies upon your Internet connection.  Calls are routed over the Internet – something called VoIP or Voice over Internet Protocol.

The tradeoff for Sukanto Tanoto‘s jettisoning “the phone company” is often, not always, a better price, more services, advanced capabilities and sometimes, service that is less than as perfect as you’ve experienced with your old-school phone company.

First, I must provide some preliminary information.

I also feel it is worthwhile and important to alert you to a few facts some of the companies or other reviewers might not tell you.

First, what you are about to read in my PhonePower review is my own, true, hands-on experience as a PhonePower customer.  In addition, I’ve taken into consideration experiences of others whom I know, friends and family, who have switched to PhonePower on my say-so.  When there have been issues, and there have been some minor issues, they have been dealt with to a satisfactory conclusion.

In one instance, a relative switched from Vonage to PhonePower with the accompanying significant savings (which you will learn about soon).  There was an issue of the system dropping out. No warning.  No indication of service outage except when trying an outbound call or when a voicemail message indicator showed up in email, even as she sat nearby to the phone that did not ring.  An adjustment within the router had to be made that was not needed while with Vonage. Problem solved.

Many of you already know of my reputation and tenacity for accuracy, fairness, integrity and credibility if you’ve followed me for any of my more than 25 years at this!  My endorsement is NOT paid!

As you read my review, know that I’ve spoken with and met with PhonePower co-founder and general manager, Jim Murphy, as well as with co-founder and CEO, Ari Ramezani.  I’ve visited their headquarters, witnessed their tech support in operation and been on the receiving end of support by phone.  I’ve done everything you wish you could do to be sure that things at PhonePower are on the up-and-up before sticking your own neck out with such a positive recommendation as what I am offering here.

I am NOT saying they are perfect, but they are close to perfect as I have experienced. This is in consideration of service quality, reliability AND price.

In the old days, if you had a plain old phone, it was hard-wired not only into your wall, but, whether you knew it or not, there was a solid, twisted pair of wires connected all the way from your phone to the phone company’s building, where all those wires for the area terminate.  With this solid, wired connection, phone service it is going to be, generally, reliable. If your home power failed, then as now, your old time phone company hard-wired phone continued to operate because the electricity to ring and power that old phone comes not from your electric power company, but from the phone company!  It’s true.

In a power failure today, if you are still a “phone company” customer of the old, analog type, or even a user of any other phone provider, a power outage may mean a loss of phone service. If you use a cordless phone or a wired phone that relies upon being plugged in to receive electricity from a wall plug, you may be without phone service in a power outage.  Cordless bases or other phones plugged in for electricity can still work in a power outage, as you will read.

Now that we are all so very high tech so much that we do from day to day, it seems, involves the Internet in some way or other.  As such, things are different when it comes to VoIP services.

The single most important element toward success with ANY VoIP provider is good, solid, not even the speediest Internet service, that is rarely out of commission.  After all, if, even for a moment, your Internet service stops, so, too, does your VoIP service.  Your TA (the Terminal Adapter) that is the interface between you and your phones and the Internet-provided phone service may have to be manually re-started (unplugged and them plugged in to power up once again and re-do the contact between your end and your phone provider).  This is just one of the pitfalls that can potentially await VoIP customers.

As for Internet speed, at least with PhonePower, in order to have a satisfying VoIP experience, Internet speed need only be the bare minimum and least expensive service available, 768kbps download speed and 128kbps upload speed.  This means the threshold for entry need not be expensive and really high speed Internet service.  Of course, it doesn’t hurt to have very high-speed service, either!

Not everyone needs, wants or wishes to pay for higher speed Internet service. Whatever is your speed, PhonePower should work.  My speed?  Gadget Central uses Verizon FiOS as our Internet (and TV) provider.  We are at their slowest available speed, measured today at more than 31Mbps download speed and more than 25Mbps upload speed.

Reliability, not speed, is most important. There is reliability from their side and reliability from your side.  Obviously, you can only control your side.  There is a solution to assuring your end’s up time, barring serious disaster-caused Internet inaccessibility at your home or office, wherever it is that your VoIP service may be.

In my case, as I also recommend to you, certain pieces of equipment should ALWAYS be plugged in through a battery back-up unit, commonly called an Uninterrupted Power Supply, or UPS. To protect against electrical power variances and outages, except for catastrophic, long term outages, get one and use it, replacing either the battery inside or the unit itself at least every five years or whenever the battery fails, whichever comes first and whichever is least expensive at the time of need.  Not only will your equipment receive regulated, voltage spike- or low voltage-proof steady voltage, but your plugged-in equipment should be protected from frying or failing due to any voltage variance.  This is your way of assuring that any failure due to such circumstances will NOT befall you.  Such failures are NOT covered by the component manufacturer’s warranty.  Such failures and damage to the equipment that is protected by the UPS ARE covered by the UPS manufacturer’s warranty, so read about the coverage and carefully follow connection instructions!

Connected and protected should be:

• Internet modem and/or router

• VoIP TA

• Cordless phone main base unit with handset charger

These are minimums.  The brands I recommend include, in first position, Tripp Lite and also APC.  YOU must figure out which model and type meets your needs.  Contact each company to help determine which of their models best meets your needs.  We protect the above components AND my desktop computer and monitor, along with other peripherals (NEVER the printer) allowing us to operate without power company power for at least one hour. Our Tripp Lite system is massive and expensive, much more than what you need to keep going in a temporary power outage.  The phone- and Internet-related components listed above likely consume less than a combined total of 100 watts, maybe up to 125 watts. Units required to provide steady, ongoing, uninterrupted power for a cordless phone base and Internet-related power protection should not set you back more than about $100 and provide more than one hour of power outage protection.  This is a rough estimate.

My story after these essentials about PhonePower . . .

What’s HOT?

• Take your phone company-provided, hard-wired number with you (in most cases) – THEY handle the number switching from your old provider to PhonePower

• Plug their “box” into your router or ahead of it, your cordless phone base into their box and use your phone! (More detail in the article)

• May also use an existing corded phone simultaneously (see text below for details)

• FREE second line (see text below for explanation)

• Voicemail notification may be sent to either or both email and as text message to mobile phone

• Receive faxes, sent as attachments in email (see text below for details)

• LOADS of other included FREE features (more than 45 in all!) – read about them here.

• US-based company with sales/service/offices in the San Fernando Valley of SoCal – a HUGE plus over calling Bangalore, India or The Philippines, for example, for service and support

• Use your phone and forget that it’s not a traditional POTS (Plain Old Telephone Service) line

• Fail Safe number so calls coming in if/when your Internet is down or your adapter unplugged are routed to this other number transparently; perhaps your mobile phone

• Almost unbelievable (but true) pricing of as little as under $10/month for virtually unlimited US and Canada calling, plus 60 free International minutes per month (Read more on the company Site about pricing plans)

• Unlimited free calling to any other PhonePower user’s number

• FREE soft phone Mac/Windows computer app for travelers to use accounts anywhere in the world

• FREE iPhone app

 

What’s NOT?

• Not much!

• Zippy Travel Adapter is currently Windows only

 

I’d heard PhonePower’s radio ads in our local SoCal market and decided to check them out.  Responding to my email query was their co-founder and general manager, Jim Murphy.  Jim, as I learned, was part of the founding team at DSL Extreme, a successful alternative to phone company DSL service.  DSL Extreme was sold a few years ago.  PhonePower is what Jim and company started next.

I liked everything I heard from Jim, even on our first call.  Sure, he is a passionate and personable fellow, but it appears that he is guiding his company as he would like things to run as a customer of his company, which he is, as well.

The best that can be said is that my experience using PhonePower service is as if using my old AT&T hard wired phone service, or Vonage or Packet8 VoIP services, only it’s much less expensive. No one with whom I speak using my PhonePower service is aware that I am no longer using POTS.  As I wrote in my review of our Panasonic cordless phones, callers and callees have no clue that I am speaking on a VoIP line.  Let me add a bit here to that review, as well.

Since that time, I’ve recommended to everyone that they buy Panasonic multi-handset cordless DECT 6.0 phones with headset jacks.  Each who has taken my advice and has communicated back with me has indicated total delight, beyond expectations, with the new Panasonic cordless DECT 6.0 phones.  It is this satisfaction beyond expectations that is so impressive.  Keep this in mind whenever it may be that you need new cordless phones!  Shop the big box stores for up to five handsets (including the base) for single-line Panasonic cordless phone systems selling for about $100!  Be sure what you purchase is equipped with headset jacks on the handsets.  If you’re already a headset user, you know the benefits.  If you are not yet a headset user, being prepared can only be a plus.

Back to PhonePower . . . Connecting the PhonePower adapter is easy and straightforward – Click to play video to watch how easy it is to install. In order to connect between your new account and PhonePower, the adapter needs to tap your DSL or Cable-based Internet service through your router or modem.  Most Internet users have a wired or wireless router.  The use of a router is strongly recommended, if for no other reason that the router presents a hardware firewall, a hardware STOP to outsiders that would try and tap into your connected computers.  Wireless routers have the added advantage of providing ease of use and mobility to multiple approved users sharing that one Internet account.  There are two basic ways to proceed.

One way is to connect their adapter ahead of the router or directly to the Internet modem if there is no router. (PLEASE, GET A ROUTER!)  The other is to connect the adapter to one of the ports on the router itself.  Most users will simply plug in this second way.  To make this already easy process even simpler, PhonePower is working on a system by which they can do a test of the user’s Internet connectivity and advise new customers of the best connection method at the time of the self-installation!

Now, connect a phone to the phone jack marked Phone 1 and, if you wish, a different phone (not part of the same system as the first) to the phone jack marked Phone 2.  More on this later . . .

Once there is an electronic “handshake” between the PhonePower adapter and the company, that is all there is to it.  Allow about five to ten minutes for the process to be completed.  By the way, once the connection, this first connection is established, users may use THIS adapter anywhere in the world, connecting as if at home base. The PhonePower number follows the adapter, whether it is in use with connected phone in SoCal, New York or New Delhi!

Accessing a user’s account from the Web is easy – sign on through the www.PhonePower.com Website and gain access to all user-selectable settings.

It is where a Failsafe Number™ is entered – the number where YOU want incoming calls sent if there is an interruption of the handshake signal between your adapter and their system, such as in a power outage or some unforeseen system outage.  In this way, even if all else fails, calls to YOUR number are routed to this alternate number, transparent to the caller.

Once the connection is made the first measure of the service is always sound quality. Here, PhonePower have excelled.  I’ve set mine via their Website to the lowest quality, 16kb/s, having the least impact on my incoming and outgoing Internet data. Even at this lowest setting, no one has hinted at quality issues.  I’ve conducted several LIVE phone interviews with the media on that line using a cordless phone (not always Panasonic), with my favorite wired headset from www.theBoom.com, either theBoom O or theBoom V4.  All calls have been of excellent quality such that no one listening has been distracted by poor sound from my cordless phone or from the PhonePower service.  Isn’t this what you want? Just use your phone without needing to make excuses for sound quality.  For the record, their High Bandwidth setting is 128kb/s, but I just cannot imagine anyone needing it.  I certainly do not, even with our ample bandwidth.

Following are just a few of the standout PhonePower features . . .

Faxing is always an issue with VoIP.  Even with a dedicated fax line on our Vonage account, outbound faxing is “iffy.”  There is a VoIP setting in fax setup on the all-in-one Brother MFC-8890DW we use here at Gadget Central and which we recommend highly (as well as the other black & white laser machines offered by the company).

There are many variables that affect fax sending on ALL VoIP lines, regardless of provider.  PhonePower does not “technically” support faxing.  Now, hold on a minute! That is, they cannot really help you to successfully send a fax (through a computer modem OR directly from a fax machine using your PhonePower line.  However, PhonePower has NO way to troubleshoot someone’s fax machine, which is the reason they cannot provide support of any kind regarding faxing. On the other hand, you may, you should try it and it could work splendidly.  It just depends on the many variables.  Read about how to try sending faxes with your PhonePower account here.  I’ve tried it and outbound faxing will work from Gadget Central.  I’ve used the second line port on the adapter.

If sending the occasional fax just will not work satisfactorily through PhonePower for you, there is another solution, a free solution to try – Free Fax! faxzero.com.  At the link to the left are options, both free and paid.  I know this free service operates successfully, having tried it.

Inbound faxing is another matter.  We rarely experience difficulty on the big Brother unit via the extra cost per month dedicated fax line with Vonage.  Truth be told, however, we rarely receive OR send faxes.  We discourage them, in fact, in favor of the efficiency of sending and receiving documents via email PDF. Were I to get into the topic or PDF here, I’m afraid it would be too much of a deviation from the topic at hand, which is to discuss PhonePower.

The company has a smart and effective solution to the fax receiving conundrum called Fax-Enabled Voicemail for the average consumer who must be able to receive the occasional fax!  Not only do I receive the fax as an attached image in email, but also when calling in for messages I am informed that one or more is a fax.  I can follow the prompts to send that file, the fax file, to a phone number that is a real fax machine, where it will print out as a standard fax. Learn about it here.

When my PhonePower line receives a fax, the system knows by the tones generated and receives that fax as an image. I’ve chosen to have voicemail and fax notification sent to me, without attachment, as a text message on my plain old mobile phone, my daily phone, which is NOT a Smartphone.  Additionally, the account is set to send email notification WITH the voice file or fax image file attached.  From anywhere, I can get into my email account (thank you, Google and Gmail) and see the TIFF image of the fax or listen to my voicemail.  Also from anywhere, once notified via text message of an awaiting voicemail, I can call home, so to speak, to my PhonePower number, tap the asterisk on the phone as soon as the outgoing message begins, answer the prompt to enter my PIN and then follow prompts to listen to voicemail messages.  Simple. Effective. Transparent.  My three favorite technology-related watchwords!

Another feature many will find useful is Simultaneous Ring. With Simultaneous Ring, multiple numbers can be set to ring at the same time, allowing users to receive the call wherever and on whatever phone will be near.

Earlier was mention of a FREE CLONED SECOND LINE.  Note the two phone connectors on the adapter.  Phone 1 is used as the main line.  When the customer in the My Account page enables this feature, the second port acts as in the following manner.  Plug in any phone that is NOT an extension of the phone plugged into the Phone 1, the main port.  Any phone at all, even if it is completely different multi-handset cordless system.  Now, let’s say you are on a call on the “main” phone connected at Phone 1 and another person wants to make a call.  All that is needed is to pick up that second phone instrument, the one plugged into the Phone 2 port, and make the call.  It is the same phone number as the first port, but the system enables an outbound call to be made from that second port.  In addition, when there are no calls being made and a call comes in, both instruments will ring and whichever is answered gets the call. Now the unused phone port and its connected equipment may still make outgoing calls and if a call comes in with either one of the phones in use, the other one will ring with that incoming call. If a call comes in with both “lines” in use, the call generates a call waiting tone on both in-use handsets and, if unanswered, the call goes to voicemail.  It is similar in function to having two separate phone numbers; only it’s not quite the same.  Read more here.  Isn’t this an amazing feature!  If you have children, think of the possibilities – you just might always have a line available to you, all at no added charge!  And for small businesses needing only one phone number, this provides the advantages of call waiting AND an extra line.

Once you’ve read about all the features at the link provided earlier in this article, you know most of why I like and with pleasure recommend this service to you.  You may have noticed the pricing structure.  Now, that’s attractive!

Compare it with ANY other “legitimate” VoIP service.  You know, the ones that are, as is PhonePower, simple plug and play at your router, without having to be plugged into an always-on computer.  Of the menu of PhonePower plans available, clearly the most cost-effective is their pre-paid $200 for a year of service with a second year FREE (that may not always be available).  Do the math and that comes to $8.33 per month.  Add in the mandated gov’ment fees and taxes (the same as the others must levy) and it’s still under $10 per month for virtually unlimited calling to the US and Canada PLUS 60 free international minutes, a free second line AND the least expensive additional international minutes I’ve seen.

Even without the free second year the price and features make PhonePower a standout service among VoIP providers, including anything offered by your traditional phone company or cable provider.

PhonePower plans include FREE activation and free equipment lease.  Retail kits are also available from Amazon and Fry’s for $79.99 with FREE SHIPPING. Upon activation with PhonePower, a $79.99 activation credit is issued bringing the kit cost to $0, and the kit includes a Zippy Travel Adapter (explained later) along with a portable headset!

I’ve got nothing against the reliable and long-standing others in the game, especially Vonage and Packet8, both of which have me as their customer, as earlier indicated.  But, why pay more for less?  Why pay even the same for less or less for lesser service.  It just makes no sense!  I place value in the local nature of the company and its tech support.  I place value in the reliability experienced, and I place value in the no-cost extras simply not offered by competitors.  I also place value in the small-company/big company service aspect of my interaction with all concerned.  They operate with and require only a relatively few to keep things humming.  I’m sure that, as they grow, as they are sure to do, staff will be added as needed.  Their facility has abundant office space needed for growth.  Adding equipment, too, is not an issue.

As part of my research, I’ve even looked into a service called Ooma.  This is a service that advertises FREE calling to the US only, for life, once you purchase their adapter for $250! According to calculations made through the company’s Website, at a cost of $10 per month, which is PhonePower’s approximate lowest monthly rate with their best plan and free second year, it would take 39 months for Ooma’s initial cost to reach a break-even point and start to be more cost effective than PhonePower.  What is not readily apparent is that their adapter has only a one-year warranty and, like any electronic part, it can fail.  And if the company goes out of business, so, too, does the use of the expensive adapter.  Additionally, only a few features are free among the many included at no added cost from PhonePower, and others.  Added services may require the $13 monthly Ooma Premier service.  Contrast this with PhonePower.

If my PhonePower adapter fails after its warranty (other than due to something that is the user’s fault/responsibility – stepped on and damaged, spilled upon and fried, electrically fried by NOT being protected with proper surge protection – another great reason to heed the advice to plug these components into a UPS as detailed above), it is going to be replaced FREE, including shipping.  If the failure is determined to be customer responsibility, the replacement cost is only $58 including shipping for a NEW and not refurbished adapter.  By the way, ALL adapters sent out by PhonePower are NEW.  There are NO adapter refurbs sent out, as is a practice by other VoIP suppliers.

How can the company remotely determine responsibility for a failed adapter?  There are diagnostics that can be run and stats usage that can be called up that are available to the technicians. The chips fall where they may and, at worst, I think the $58 possible charge is quite reasonable.

Another area of distinction is PhonePower’s international calling rates.  Have a look and compare.  You’ll see as I did that their international calling rates are just about as inexpensive as it gets, and remember, users get 60 FREE international minutes per month.  If you are a user expecting to make a significant amount of international calls to a variety of numbers, you may be better with a Vonage plan that includes FREE international calling to a number of countries, though it does NOT include free calls to mobile numbers in any country.

Here is another terrific feature for those always on the phone while at their computer from home or from a home or small office AND with a PhonePower account.  Using the Contacts link from within a user account, multiple numbers may be entered for each contact created.  Now, using the Click2Call feature, any of the phone numbers in the contact list may be clicked and called, right from the My Account portal.  Clicking a number to call works like this – the PhonePower system dials your phone number.  Your phone rings, you answer it and then the system connects/completes the call to the other party.

As you explore the many features available, be sure to drill down into the menus to see variables within the features.  One example is Call Forwarding, a clickable item in the menu bar at the left once the user is in “myaccount.”  This feature offers much more than simple call forwarding, with variables that may resonate as important to many of you. Set Forwarding Rules that apply when someone call your PhonePower number.  Select that when a call comes to you number that it rings the phone at your number, the default value. Simple!

Users may also choose to forward all calls to voicemail or to another number.  OR, there are various “Follow Me” rules that can be tailored to the user’s needs.  What if that forwarded number is not answered within a specified number of seconds?  There’s a rule for that!  Choose, say, 15 seconds as the time after which the call is sent to voicemail OR to another number the user specifies!  How about a rule for what to do if the number to which calls are forwarded is busy? There’s a rule for that, too!  Calls may be sent to voicemail OR to yet another number.  How much more flexibility could there be?  I think they’ve got it all covered, don’t you?

Ah, but there’s more!  A tab titled “Forwarding Destinations” provides even more flexibility.  Multiple destinations, with their own individual user-created descriptions, may be established.  These destinations can be added to those under the Forwarding Rules tab and selected on or off as needed. There are still more selections under this one main Call Forwarding banner. Users may establish a Block List of numbers that are not allowed through.  Callers from blocked numbers are played a prerecorded message informing them that you do not wish to receive calls from them.

Finally, still under the Call Forwarding heading, there is a Selective Forwarding tab. Under this tab, users may, if the feature is selected as enabled, establish a list of up to 50 number entries. Calls from these numbers may be sent to voicemail OR forwarded to another number.

If you’re scratching your head and wondering how such features may be of use or interest to YOU, fear not.  My objective here is simply to suggest that PhonePower have provided a depth of features for many, many types of users.  They’ve done their homework, thinking about the ways their service can be attractive to a wide user base and they have delivered!

How about Speed Dial – assign a one- or two-digit code to frequently called numbers!

SoftPhone, now in BETA, is a Windows-only feature.  I KNOW this will change as soon as possible, allowing Mac users to participate, as well.  However, for now, for Windows users, a little program may be downloaded allowing the user’s PhonePower number and account to be used from a laptop computer while away from home base. Within the program’s interface are the features as if back at home base – make calls, hold calls, make conference calls and toggle between calls, access the address book and more.  Using the computer’s speaker and microphone or with a plug-in headset, it’s all there.  This is the perfect feature for travelers who don’t want to use their cell phone minutes while traveling OR just want to use their PhonePower account while on the go through their computer.  Traveling abroad?  Use SoftPhone to call back to the US – to ANY number – FREE!  Your rate, your plan, with your features, from anywhere on the globe through your Windows computer. Of course, this is another FREE PhonePower feature!

Beyond SoftPhone, there is also the relatively new $9.95 Zippy Travel Adapter.  This USB dongle plugs into any Windows PC and contains the user’s PhonePower account.  That is, the Zippy adapter is tied to the user’s PhonePower account.  Unlike SoftPhone, the Zippy Travel Adapter can be used on any Windows computer without downloading software.  Just plug it into a USB port, connect the included headset or a regular phone using the phone jack on the Zippy Travel Adapter.  The software launches from plugging in the adapter and leaves nothing on the computer into which it is connected after it is disconnected.  While connected, use Zippy on any Windows PC anywhere with an Internet connection!

What might not be obvious is that this is also perfect for relatives or students abroad.

I would be remiss, however, if not recognizing that there are other FREE options for calling back to the US from overseas through a computer.  These include Skype-to-Skype calling, any of the computer-to-computer chat clients, including the new phone-calling feature built into Gmail, and Google Voice. The computer must be configured with any or all these possibilities while still in the US. Then, when abroad, keep the settings, time zone, country, and the rest, as if still in the US.  Ah, so many choices!  Isn’t technology wonderful!!

What is not the same, however, with these other options is that only with PhonePower itself can you make calls from PhonePower while traveling, either with SoftPhone or the Zippy Travel Adapter.  You’re taking your PhonePower number with you, not only to make calls but also to directly receive calls as they come in LIVE, if you happen to be at the computer with the software launched.  Through the myaccount portal, calls can be returned directly to the callers who leave voicemail, assuming their caller ID is functional. Even without their Caller ID, the voicemail will let you know whom to call back.  If it is important to be known by your PhonePower phone number, it will be beneficial and possibly important to use it during travels, domestically or internationally.  If you do not disable outbound Caller ID on your PhonePower account, callees see your familiar phone number no matter how you make an outbound call through your PhonePower account!

In my talks with über-savvy PhonePower big cheese, Jim Murphy, it is apparent that he clearly knows what is needed and is on the job toward making all our dreams of a terrific and affordable VoIP phone service continue to come true.  After all, where is there any harm or downside in pleasing customers? Because the company is small and lean, things may happen quickly and improvements implemented without checking with a board or committee.  They just do it, do it right and do it as quickly as they can.

Back to cost for my final point about PhonePower.  It’s not just about being inexpensive, it’s about delivering quality services and performance at the best price.  I believe the quality of my PhonePower line is as good as was my hard wired phone line and as good as ANY other VoIP I’ve tried, so . . . why pay more?????  Really, why pay more?

I have found PhonePower to be excellent in their voice quality and the few times I’ve called their tech support, just to test them with mundane and even imagined, pretend problems, they have been personable and patient and that they are as local as local can be is only a plus!

I’ll leave it to those of you in need of true business-class PBX services to explore PhonePower options for business.

Will the price go up?  In my visit with Murphy, he reminded me that it is more typical for costs to the consumer for anything in the areof technology to go down over time or at least to stay the same, but offering more with better features.  Check!

Will they remain in business?  Certainly that is a concern, and, frankly, my only concern at this point.  There are no guarantees.  Jim Murphy was quick to point out to me upon broaching this topic that PhonePower is profitable and is in very good financial shape, as was DSL Extreme when owned by him and his partner Ari Ramezani. They run a lean organization, privately held, without glitz or pretense.  As do most companies, they carry some long-term debt tied to acquisitions and equipment purchases.  The offices are neat and clean, though not in the least bit extravagant.  They are profitable because they are efficient and because their system runs with maximum up time using the latest technology.  It was stressed that both partners love what they do, and they love coming to work each and every day.  Clearly they run a happy shop. The vibe was all positive, something tough to fake for a watchful and skeptical, inquisitive visitor who walks throughout the center.  It is clear their employees love working there, as well.  The company is making money and the owners aren’t trying to become moguls.  So long as they can remain profitable and deliver their product at a rate that bests the competition, and with service to rival the best out there, I have every reason to believe that this company has a bright future.  That is why I hitched my horse to their wagon; based upon my experience with the service, several chats with Jim Murphy, feedback from others close to me who use the service and my visit to their offices.

PhonePower is receiving my highest recommendation in recognition of their fine service, excellent local tech support and money-saving plans.  There’s not much more to say than that!

Oh, and be sure to let them know Mr. Gadget® sent you when you sign up for PhonePower service!  

Try the service for 30 days, risk free BEFORE transferring your phone number.

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